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All frozen orders ship out on Mondays unless there is a weekday holiday that will interfere with timely delivery.

All frozen ship to addresses must be able to receive packages between 8 am and 8 pm.

To save on frozen shipping costs and avoid delays, damage in transit and package theft, we highly encourage you to special order our food from an independent pet store near you: STORE LOCATOR.

Please note order cancellations or changes can only be made by contacting us directly before your order has shipped.

To make changes to your order reply to your order confirmation email between your order date and the following Monday at 9 AM Pacific.

Changes and cancellations requested after shipment cannot be accommodated and your order will ship as-is with no returns accepted.

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